SHINE terms of participation

​Please READ carefully. By purchasing this program, the following Terms and Conditions (the “Agreement”) are entered into by Lulu Kitololo Studio Limited (“Company”, “we”, or “us”) and You (“Customer” or “You”), and You agree to the following terms stated herein. The Company and You may be referred to collectively as “Parties” in this Agreement.

The PROGRAM

Company agrees to provide the program, “SHINE” (herein referred to as “Program”) as outlined on the web page where You register, which may include digital or downloadable resources, one-on-one or group coaching, workshops, trainings online and private forums operated by company, whether on a website hosted by company or a third-party website such as Facebook. As a condition of participating in the Program, you agree to be bound by and abide by all policies and procedures set out in this Agreement, including those incorporated by reference.

Company will deliver the Program material over 12 weeks including 9 core workshops. Company will offer support in a private Facebook group including a weekly Q+A session with Lulu.

The Company reserves the right to offer additional program elements including but not limited to one-on-one 30 minute coaching sessions. These additional Course elements are a bonus, not a part of the services included on the base version of the Program. The selection of the participants who may participate in any additional Program elements is at the sole discretion of the company.

Participants

This Program is intended to be utilized by business owners and entreprenuers who will implement the skills and strategies taught throughout the Program to their businesses.

Fees 

In consideration of your access to the Program, you agree to pay the following fees.

You may choose between a single payment of $1,297 full pay (MPESA: KES 147,000) (due immediately) or:
3 instalment payments of $467 (MPESA: KES 53,000). If you select the payment plan, you must pay the initial payment today, the second payment before the 1st of April and the third payment before the 1st of May. You may not cancel or avoid these payments except through the Refund Policy. In the event that any payment is not made, the Company shall immediately suspend your access to the Program and any bonuses, including loss of access and registration for the virtual Program..

Payment methods

If You choose the payment plan, You hereby authorize the Company to charge your credit card or debit card automatically according to the terms set forth in the Fees section above. If for any reason your selected payment method on file is declined for your second or third instalment payment, you must provide a new payment method promptly or your Program access will be terminated immediately.

Refund policy

We want you to be satisfied with your purchase, but we also want you to give your best effort to apply all of the strategies in the Program.

In order to qualify for a refund, you must submit proof that you did the work in the Program and it did not work for you. In the event that you decide your purchase was not the right decision, contact us at [email protected] and let us know you would like a refund within 30 days after the first workshop is released. You must include your coursework. If you request a refund and do not include your coursework, you will not be granted a refund.

Your coursework is to be submitted in the format below:

  • Requirement 1: Complete and attach the worksheets, templates and other exercises from the Program modules covered up until the time of your cancellation

  • Requirement 2: Attach screenshots of two social media posts (must show publish date within the Refund Period) from the private Facebook group

  • Requirement 3: Tell us why this course was not a good fit for you and your business needs. Let us know what you expected that you did not get once inside the program.

There will be NO refunds for any requests that come more than 30 days after the release date of Workshop 1. After the Refund Period, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless of whether you complete the Program.

Please note, if you opted for a payment plan and you do not request a refund within the Refund Period, with the required coursework at the time of your refund request, you are required to complete the remaining payments of your payment plan.

If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted to you to use the material provided to you under this Agreement and the Company’s Terms of Use.

All payments must be made on a timely basis. If payments are not made on time, your access to the Program will be revoked without notice.

In all other cases, because of the extensive time, effort, preparation and care that goes into creating and providing the Program, the Company has no refund policy. Unless otherwise provided by law, you acknowledge that we do not offer refunds for any portion of your payment for the Program and no refunds will be provided to you. By signing up to this Program, you understand and agree that, except for the limited refund policy described above, all sales are final and no refunds will be provided.

Termination

The Company reserves the right, in its sole discretion, to terminate your access to the Program and the related services or any portion thereof at any time, without notice, if you become disruptive to the Company and other Program participants, if You fail to follow the Course guidelines, or if You otherwise violate this agreement.

Indemnification and hold harmless

You agree to indemnify, defend, release and hold harmless the Company and its subsidiaries, past and present employees (collectively “Releasees”) for, from and against any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Program and related services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. The Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with the Company in asserting any available defenses.


Resolution of disputes

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Kenya without giving effect to its conflict of laws principles. The prevailing party in any dispute between the parties arising out of or related to this Agreement, whether resolved by negotiation, mediation, or litigation, shall be entitled to recover its attorneys’ fees and costs from the other party.

If you do not understand or agree with any of these conditions, please do not sign up to this Program. If you require further clarification, please contact [email protected].