JOB OPPORTUNITIES

Sales Operations Associate

Application deadline:

Wednesday 22nd January, midnight East Africa Time

The role

Location: Nairobi (hybrid in-person and remote)

The Sales Operations Associate will increase sales while overseeing the daily operations of the company including: sales and marketing; customer experience; production; inventory management; event management and participation; and managing the team.

The ideal candidate is proactive, organised and detail-oriented.

Responsibilities include:

1. Sales + marketing

  1. Continuously research, identify, approach and follow up with prospective stockists, wholesale buyers and corporate gifting clients

  2. Identify opportunities for promotions and marketing campaigns and support the team in implementation

  3. Nurture relationships and cross- and upsell to past and existing customers

2. Customer Experience

  1. Ensure excellent customer service across all touchpoints – both online and in person

  2. Continuously enhance the customer experience – both online and in person

  3. Manage and nurture relationships with suppliers, partners and consignment stockists

3. Production + Inventory Management

  1. Oversee inventory management, including stock held with consignment stockists

  2. Oversee production processes

  3. Oversee order fulfilment, for direct customers, stockist and consignment orders and for gifting orders

4. Event management + participation

  1. Research, identify and cause our attendance at events that are a good fit for the company (for sales and for networking)

  2. Identify event opportunities for us to showcase and sell our goods

  3. Identify opportunities and coordinate events hosted in our shop (e.g. showcases, workshops etc.)

5. Administrative Support:

  1. Ensure maintenance of accurate records of sales, inventory, and supplies.

  2. Manage staffing schedules for the shop and for events

  3. Support with the administrative side of order fulfilment

What we’re looking for


Core requirements:

  1. Sales Management: Proven experience in developing and implementing sales strategies, meeting and exceeding revenue targets, and managing sales teams.

  2. Operations Management: Strong background in managing workflows, supply chain, resource allocation, and ensuring operational efficiency.

  3. Team Leadership: Experience in leading cross-functional teams and coordination between sales, operations, and customer service.

  4. Soft skills:

    • Excellent communication and interpersonal skills

    • Strong decision-making, negotiation, and problem-solving skills

    • Adaptable to changing priorities and fast-paced environments.

    • Strong customer orientation


Nice-to-haves:

  1. Expertise in process improvement and operational planning.

  2. Familiarity with forecasting, budgeting, and financial planning.

  3. Proficiency in logistics, inventory management, and cost control.

What you can expect


A competitive salary + the opportunity to earn a commission on realised targets

How to apply


Interested candidates are invited to submit their CV and cover letter to [studio(AT)lulukitololo.com] by midnight East Africa Time (EAT), on Wednesday 22nd Janaury, 2025.

Please use the subject line: ‘Sales Operations Associate.’

Candidates will be shortlisted by Friday 24th January and interviewed in the following week. The successful candidate will begin work on Monday 3rd February, 2025.